We're pleased that you've found CanarySense.com and selected Optimum Energy Products Ltd. to supply you with your test and measurement products. We are thank you for your business!
In order to effectively handle and your business, we have established certain terms and conditions. You are encouraged to read and understand these terms and conditions before you place your order. You will be required to agree to them before we will accept your order.
For clarity, we consider all orders placed on this site as International Orders regardless of shipping destination, payment method, payment origin or billing address.
Optimum Energy Products Ltd. complies with US export regulations that prohibit trade with the following countries: Cuba, Iran, North Korea, Sudan,
More information can be found here.
All prices are in either US or Canadian Dollars depending on whether you are on our US or Canadian website. We accept payment only in these currencies.
All times and dates are based on Mountain Time, GMT-7.
To cover the cost and time associated with processing orders, a minimum order value of $50 applies. You will not be able to complete your order through the checkout if your shopping cart does not meet or exceed this threshold.
We accept four main methods of payment:
NOTE: due to the high risk of fraud with credit cards, the acceptance of payment by credit card is not guaranteed, even though you may have selected this payment method at the checkout and your card may have been pre-authorized. After your credit card order is placed, we may wish to run additional fraud/risk checks that disqualify your card as eligible. Under these circumstances, we will not process the transaction that has been pre-authorized and you will be invited to pay by an alternative method.
In every case, payment in full or the written commitment to purchase via valid purchase order (subject to approved credit for US and Canadian customers only) must be received before items are shipped.
All orders will take some about of time to process prior to shipping to allow time to receive, review and confirm your order, process the payment, send instructions to our warehouse, the time to pick and pack the order, handle any documentation and prepare the shipment for pick up by the courier/shipping company. Normally in stock items ship same or next day. Items that are not-in-stock will take additional lead time prior to shipping. If you would like detailed turn around or lead times, please call us.
You can choose from the valid list of shipping methods available at the cart and checkout after you provide a partial or complete address. Where possible,
we will ship your order on the method selected, however this is not guaranteed.
If you wish to arrange for a split-shipment, please contact us direcly. Additional charges for multiple shipments will apply.
Shipping rates displayed on this site are estimates by the couriers based on expected weights, dimensions and value. Any significant discrepancies between these estimates and actual costs will be charged to the customer prior to shipping. You will have the opportunity to approve any additional shipping charges prior to shipping. If you do not accept them, your order will be cancelled and any money paid will be refunded.
Your items will ship from either our US or Canadian warehouse, at our discretion. You will not be responsible for additional duties or brokerage fees that might be charged after you receive your order confirmation.
The delivery time will depend on the time taken to prepare and ship the order, plus the transit time. Since we are not in control of the shipment after it is picked up from our warehouses, we cannot offer any warranties or guarantees on transit time. Any shipping guarantees or warranties offered by the courier companies themselves must be claimed and settled by you directly with them.
If you need help or support, please call 1.877.766.5412 contact us.
If you wish to return a product for any reasons please complete an RMA request by logging into your account at CanarySense.com. Your request will be
reviewed and if approved, you will be issued an RMA number. This number must be clearly labelled on your return shipment.
NOTE if you ship items back to the warehouse without an RMA number and approval, the warehouse will not be expecting your shipment and consequently your items may be rejected or destroyed. If you choose to do this, we are not responsible for any losses or replacements. Please, do not ship items back to the warehouse without an RMA number.
In all circumstances, you are responsible for both your original outbound and the return shipping costs, unless your item is a warranty issue.
All items ship with the manufacturer's standard warranty and are subject to the manufacturer's warranty terms and conditions. Any attempt to obtain warranty or service must be handled directly with the manufacturer.
Some product lines that we market within North America are not available for export outside the domestic market. Because this is a contractual obligation with these manufacturers, there are no exceptions. If you order items that cannot be shipped to your shipping address, you will be advised. In this case, you can either supply a new shipping address or we can cancel the order at your request.