We use the NPS system to listen to our customers about our the quality of the service we provide.
Unlike other systems that ask many questions, NPS asks the one ultimate question:
Our customers tell us again and again that they overwhelmingly value the quality of the service we provide and give us an average score of 8.9/10.
More than anything our customers value three things:
These have become our core values and the customer comments below demonstrate that we excel in these three areas
"Cassie Caldwell was outstanding in getting us the help and guidance we needed to make an informed purchase. We will definitely be using your company in the future…"
- Brad, New Jersey 03/2012
"I can not believe I received my order in less than 24 hours.... Wow..."
- Waymon, Saint Peters, Missouri July 18, 2012
"Website was missing some products or said call for details for others. Phone support was fantastic, follow up during order phase was great as well…"
- Ron, Ontario 02/2012
"I accidentally ordered the wrong model number, but Tricia and Cassie were excellent and had an RMA to me the same day! Wonderful customer service…"
- John, Illinois 03/2012
"The people that I dealt with at Optimum energy were a pleasure to deal with. They pushed our credit app through quickly and got us set up on open account. Our order was shipped the very next day! I wish all my vendors were this awesome!"
- Kathy, Ohio 03/2012
"Easy to access website and order process with fast delivery..."
- Alan, Texas 02/2012
"We were kept informed every step of the process and product arrived even before expected. Excellent job!"
- Michael, Michigan 03/2012